How to: Integrate a Hubspot live chat

Why integrate a live chat on your Webflow website?

Getting your website to work for you efficiently is crucial, and one way to achieve that is by seamlessly integrating tools like a live chat function. In this article, we'll walk you through the steps to add a Hubspot live chat to your website. This simple yet powerful addition can customer support  and enhance user experience, which aligns perfectly with your goals of managing your website and boosting your online presence. Let's dive in and make your website even more user-friendly and productive.
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1. Sign Up and Set Up HubSpot: If you haven't already, create an account on HubSpot. Once logged in, go to the "Conversations" tab and set up your live chat settings. Customize your greeting message, availability, and appearance to match your brand's style.
2. Access the Embed Code: In HubSpot, navigate to the "Conversations" settings and select "Chatflows." Choose the chatflow you want to integrate and click on the "Install" button. This will provide you with an embed code.
3. Log in to Webflow: Log in to your Webflow account and open the project where you want to integrate the live chat.
4. Add an Embed Element: Decide where you want the live chat to appear on your website. You can add the chat to specific pages or as a global element. Drag and drop an "Embed" element onto the page.
5. Paste the Embed Code: In the Embed element settings, paste the HubSpot embed code that you copied earlier. Make sure to adjust the dimensions of the element to ensure the chat widget fits seamlessly into your layout.
6. Adjust Positioning (if needed): Use Webflow's styling options to fine-tune the positioning of the live chat widget. You can control its placement, size, and appearance to ensure it complements your website's design.
7. Preview and Publish: Preview your changes to see how the live chat widget looks on your website. If everything looks good, go ahead and publish your website to make the live chat feature live for your visitors.
8. Testing and Optimization: Test the live chat functionality from both the visitor's and the customer service agent's perspectives. Ensure that messages are being delivered and received smoothly. Monitor the usage and consider optimizing your chatflow based on user interactions.

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Conclusion

Adding HubSpot's live chat to your Webflow website can give your visitors an immediate and convenient way to connect with you. This can help in building stronger customer relationships and boosting your online presence. Feel free to reach out if you have any questions or need further assistance!